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What You Agree To When You Use 999 Vet

Access to 999 Vet and its account features depends on your local law and whether your region is eligible. These terms set out your rights, our responsibilities, and the conditions that apply every time you log in, deposit via bKash or Nagad, or place…

Jurisdiction-dependent accessAccount holder obligationsPayment terms applyPolicy updates notifiedBangladesh-eligible regions
999 Vet What You Agree To When You Use 999 Vet
HOW WE HANDLE DATA

Account Security and Your Data Rights

Your account data is stored securely and used only for the purposes described in our privacy policy — processing transactions, verifying identity, and maintaining account records. We do not sell personal data to third parties. You can request a copy of the data we hold, ask us to correct inaccurate records, or close your account at any time by contacting support.

Data Retention

We keep account and transaction records for the period required by applicable financial regulations. Once that period expires, personal data is deleted or anonymised from our systems.

Cookie Policy

We use session cookies to keep you logged in and analytics cookies to understand how the platform is used. You can manage cookie preferences from your browser settings at any time.

Account Security

Login is protected by OTP verification sent to your registered mobile number. If you suspect unauthorised access, change your password immediately and contact support to flag the account.

Your Rights

You may request access to, correction of, or deletion of your personal data by contacting our support team. We respond to verified data requests within the timeframe required by applicable law.

LEGAL CONTACT PATHS

How to Reach Us on Policy Matters

If you have a question about these terms, a dispute over an account action, or a request to exercise your data rights, use one of the channels below. We handle legal and account queries separately from general support so your issue reaches the right team without delay.

Email Support Send your query to our support address for a written response. Legal and account-policy questions are handled by a dedicated team and receive a reply within one business day.
Live Chat Open the chat widget from any page while logged in. For policy questions, select the Account & Legal category so your message is routed correctly from the start.
Account Help Centre The Help Centre covers common policy questions — account closure, withdrawal holds, and eligibility checks — with step-by-step answers you can act on immediately.

Common Questions About Our Terms

These are the questions we hear most often about account eligibility, data handling, and policy rights. If yours is not here, live chat or email will get you a direct answer.

Access depends on your local law and the region you are in. You are responsible for confirming that participation is lawful where you are located before creating an account.

We may suspend or close the account. Any balance held is reviewed before a withdrawal decision is made. Contact support to discuss your situation directly.

Yes. Submit a data access request through live chat or email with your registered account details. We will verify your identity and respond within the legally required timeframe.

We send a notification to the email address on your account before any change takes effect. Continued use of the platform after that date means you accept the updated terms.

Contact support via live chat or email and request account closure. Any pending withdrawals to bKash, Nagad, or Rocket are processed through the standard verification steps before closure is finalised.

Transaction records are kept for the period required by applicable financial regulations. They are used only for account verification and dispute resolution, not shared with third parties.
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Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.