Reference

Terms Conditions

We've written these terms to show you what happens when you open an account, deposit via bKash or Nagad, place a bet or spin, and withdraw. Read them before you register so you know what you're agreeing to.

Account rulesPayment termsWithdrawal policyBetting limitsDispute process
999 Vet Terms Conditions
QUESTIONS OR DISPUTES

How to Reach Us About Terms

If you disagree with a bet settlement, a withdrawal hold, or any account decision, contact us through the channels below. We review disputes within two business days and reply with our decision and the reasoning behind it. Most issues are resolved in the first exchange.

Live Chat Open the chat icon on any page for instant help with terms questions, account disputes or withdrawal status. Our team sees your message immediately and replies within minutes during support hours.
Email Support Send a detailed explanation of your issue to our support email. Include your account username, the date of the transaction or bet in question, and what you believe went wrong. We respond within one business day.
Terms Review If you need clarification on a specific clause in these terms, ask us directly. We explain what it means in plain language and how it applies to your account or transaction without legal jargon.
POLICY ENFORCEMENT

How We Apply These Terms

We enforce these terms consistently across all accounts. When you deposit via bKash, we verify the wallet name matches your account. When you request a withdrawal, we check that you met the turnover requirement on your deposit. When you place a bet, we apply the maximum stake limit for that market. This section explains the processes that protect both you and the platform.

Identity Verification

We ask for your name, mobile number and payment wallet name when you register. If we see a mismatch between your bKash wallet and your account name, we pause withdrawals until you verify ownership with a screenshot or support chat.

Turnover Requirements

Every deposit must be wagered at least once before withdrawal. If you deposit two thousand taka via Nagad and immediately request withdrawal without placing a bet, we decline it and ask you to meet the turnover rule first.

Account Suspension

If we detect multiple accounts under your name, bonus abuse, or use of another person's payment method, we suspend the accounts involved and forfeit balances. You receive an email explaining the violation and the evidence we found.

Terms Updates

When we change these terms, we post the new version on this page and send an email to your registered address. The update takes effect seven days after posting.

Terms & Conditions FAQ

No. Our terms allow one account per person. If we find duplicate accounts registered to the same individual or using the same payment wallet, we close the duplicates and forfeit any balances in them.

We decline the withdrawal and ask you to verify that the wallet belongs to you. If you cannot prove ownership, we return the deposit to the original wallet and close your account for violating the own-name payment rule.

Yes. Every deposit must be wagered at least once. If you deposit and request immediate withdrawal without placing a bet, we decline the request until you meet the one-time turnover requirement on that deposit amount.

You are responsible for checking your local law. We provide this service for eligible regions in Bangladesh where such activity is permitted. If your region prohibits online betting, do not register or deposit with us.

Contact support through live chat or email within seven days of the settlement. Explain why you think the result is wrong and we will review the bet against the official result and our market rules, then reply with our decision.

We post updates on this page and email your registered address seven days before the new terms take effect. You have that week to review the changes and decide whether to continue using your account under the updated agreement.
Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.