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How we handle your account information

Your privacy matters when you log in, deposit via bKash or Nagad, and play on 999 Vet. We explain what data we collect, how we keep it secure, and who can see it.

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999 Vet How we handle your account information
DATA PRACTICES

How we protect and use your information

We built 999 Vet around secure account access and transparent data handling. Your payment details are encrypted, your session tokens expire after inactivity, and you control which notifications you receive. Below are the key practices we follow to keep your information safe and give you control over your privacy.

Encrypted storage

All account data, including your bKash or Nagad wallet number, is stored with AES-256 encryption. Our servers sit behind firewalls, and we run regular security audits to detect vulnerabilities before they become risks.

Session security

When you log in, we issue a token that expires after thirty minutes of inactivity. If you close the app or browser, you will need to verify your mobile number again the next time you open 999 Vet.

Cookie use

We use cookies to remember your language preference, keep you logged in across tabs, and track which games you played recently. You can clear cookies in your browser, though this will log you out and reset your preferences.

Your data rights

You can request a copy of your account information, ask us to correct errors, or delete your account entirely. Contact support with your mobile number, and we will process your request within two business days, subject to legal retention requirements.

PRIVACY CONTACT

How to reach us about your data

If you have a question about what information we hold, want to update your contact details, or wish to delete your account, our support team can help. We respond to privacy requests within two business days and walk you through each step.

Live chat Open the chat bubble in the bottom corner of any page. Tell the agent you need help with account data or privacy settings, and they will verify your identity before making changes.
Email Send your request to our support email with your registered mobile number and a brief description of what you need. We reply within one business day and may ask for identity confirmation.
Account page Log in and go to your account settings. You can update your mobile number, change notification preferences, and view your recent login history. For full data export or deletion, contact support directly.

Privacy questions we hear most

We collect your mobile number, full name, date of birth, and your chosen payment method — bKash, Nagad, Rocket or bank details. This lets us verify deposits, process withdrawals, and send account notifications.

Yes. Contact our support team via live chat or email with your registered mobile number. We will send you a summary of your account data within two business days, subject to identity verification.

No. Game providers see only your session ID and game history for fairness audits. Your bKash, Nagad or Rocket account details stay with our payment processors and are never passed to game studios.

We keep your data for as long as your account is active, plus the retention period required by Bangladesh banking regulations and our payment partners. If you close your account, we delete personal data after ninety days.

Yes. Contact support and ask for account deletion. We will close your account, process any pending withdrawals, and remove your personal data within two business days, keeping only transaction logs required by law.

We use session cookies to keep you logged in, preference cookies for language and game filters, and analytics cookies to see which pages load slowly. You can block cookies in your browser, but this will log you out.
Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.